Very Unhappy about the way Netstar Deals with their clients. Double debiting, not refunding, and binding you to lenghty contracts.

Very Unhappy about the way Netstar Deals with their clients. Double debiting, not refunding, and binding you to lenghty contracts.

I fitted a Netstar Telematics Device 2 odd years ago in my vehicle as this was a requirement from my Insurer. I in the meantime cancelled the Insurance and had to continue paying the Netstar Unit as this was suprisingly a 3 year contract with them ( who even does 3 year contracts ? )

I rejoined the Insurer and according to Netstar they couldnt use the same telematics device as it is a New contract with the Insurer, they have to install a new Telematics device. Once again I was bound to a further 3 year contract on the new device as they removed the first device.

Now I have been summonds to an amount of R 4 000 for the first device as this contract was not ended but they refused to use the same device, and now I further more have to pay the new device aswell.

I agreed to pay the first device off monthly as This was not my choice but enforced by the insurer. Now is where the problem lies. Besides them running 3 different debit orders, ( one for each of my 2 vehicles, plus the initial device that is outstanding ) the are double debiting me ...

On the 1st of every month and the 15th of every month. I clearly asked them to please debit me on the 28th of every month, and if not possible on the 1st then.... So why are their debit order running on the 15th ????

I have reversed these debit orders with the bank, to which I have to carry the charges, and then they have the audacity to phone me for none payment....

Any advice on how to cancel this service would be highly appreciated