Very unhappy

If I were able to give them zero stars I would do just that.

The worst service provider to ever exist. My car got lost and they told me they could not assist me as my car does not have a tracking device. I was so shocked that they were telling me this meanwhile I have a fitment certificate and they would call/SMS me a couple of times checking if I was okay because I was passing a “danger zone”.

I only got assistance three weeks later after I visited their office in Midrand. I told them my next step is the ombudsman as I have been paying premiums for four years and I have a fitment certificate yet they cannot tell where my car is nor can they tell me which direction it went when it disappeared. Mentioning the ombuds is what made them jump clearly as all of a sudden they could pick up my details on their system and my vehicle was located within less than an hour of me leaving that office. Which makes me think this was all an inside job.