Very poor service for an existing customer of many years

I recently bought a new car and thought it would be a simple process to have a my tracker moved from old car to new. 2 Jan 8 phone calls and spoke to a person only 2. Calls take forever to be answered. Both transferred me to customer service. Calls dropped start again. Eventually sent an email with my request. Received a phone call back stating installation team would contact me. Still waiting. 7 Jan multiple phone calls same story, no progress. 8 Jan, 3 phone calls. Installation team busy they'll phone back. 2 hours later no call back. Last phone call took more than 15 min to answer. I asked to speak to a manager. 5 more min, no answer. I am now going to cancel my contract and find another company that can at least answer the phone in less than 5min and provide customer service. My insurance is compromised by not having tracker. I wonder would Netstar have paid out if my insurance wouldn't pay because there's no tracker? I doubt it.