Very Poor Service

Last week Friday (30/01/2015), my vehicle was fitted with a new Early Warning System as the 3 year contract for the previous one had expired.I was advised by the Netstar Technician who removed the old unit and fitted the new unit that I should perform a test afterwards. <br> <br> On Monday - 02 Feb 2015 @ 1:30 PM approx., I called the Product Wellness Centre on *** and spoke to a lady by the name of Alecia / Arisha or something similar after waiting in the call queue for about 5 minutes. She didn't seem to be very clued up on what needed to be done. She had put me on hold several times - it seemed that she was possibly filling in for someone who usually does that job. Anyways I gave her the necessary details and she promised that the team would call me in 15 minutes to give me the results of<br> the test. I then drove off after the call as I understand that the car needs to be moving for the test to work properly. <br> <br> It has been 4 days now and I have not received a call from the call centre. I received and sms 2 days later stating that the test was successful but still no call to inform me where the vehicle had been located. This is the 2nd occasion that this has happened to me