Very poor customer service

Item: Netstar
Rating: 1
Author: Godfrey M

Very poor service , am very disappointed with the Netstar service my tracker unit is completely faulty, i have logged a request on Monday to have a Technician to come and fix the unit he only came today(Friday) and he didn't fix the unit, that means all this time i was paying for the faulty unit that doesn't work , when i phoned in to customer service i got sent from post to pillar, i will be cancelling this contract, whats the use o having a tracker that doesn't work ?

Helpful (0)

Replies (2)

Netstar's replyOfficial

29 Jan 2018, 09:34

Good day Godfrey,

Thank you for your correspondence with Altech Netstar.

Please be advised, your query has been escalated to our Fitment centre.

We apologise for inconvenience caused.

kind regards,

Ziyanda

Best regards,

Netstar's reply29 Jan 2018, 09:34

Official

Good day Godfrey,

Thank you for your correspondence with Altech Netstar.

Please be advised, your query has been escalated to our Fitment centre.

We apologise for inconvenience caused.

kind regards,

Ziyanda

Best regards,

Godfrey M's updateReviewer Update

07 Feb 2018, 09:37

Good day Ziyanda Please note to this day i haven't received any help, i was promised many things but to this day my tracker unit is still faulty this is a month, Netstar is continuing to bill me with a service that they are not providing this is really unprofessional and lackluster service delivery

Godfrey M's update07 Feb 2018, 09:37

Reviewer Update