P
Philip
1 reviews | Active since Aug 2024
10 Jun 2026, 06:50
VERY POOR AND UNPROFFESIONAL SERVICE
I have had to experience very poor and unprofessional service from Netstar, appointment for re fitment was scheduled for the 09th of June 2026 at 15h00 booked well in advance.The technician did not show up,I had to make numerous phone calls to the call center and every time was told to hold the line while we find out.I was placed on hold more than 4 times for between 10 and 15 minutes just to be cut off.I was promised a technician will be with me in 15 minutes which became an hour ,now he wanted to use my time after I took time of work to honor the appointment. I REALLY SCARES ME TO THINK IF EVER YOU NEED THEM IF THEY WILL BE ON TIME,BUT THE ARE NOT LATE TO DEBIT YOUR ACCOUNT.READING PREVIOUS REVIEWS YOUR SERVICE IS A REAL CONCERN.
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
10 Jun 2026, 07:16Good day Philip,
We are terribly sorry for the experience you had with us. Please allow us an opportunity to investigate the matter and we will contact you to assist further.
Kind Regards,
Netstar
We are terribly sorry for the experience you had with us. Please allow us an opportunity to investigate the matter and we will contact you to assist further.
Kind Regards,
Netstar
Netstar's reply10 Jun 2026, 07:16
Official
Good day Philip,
We are terribly sorry for the experience you had with us. Please allow us an opportunity to investigate the matter and we will contact you to assist further.
Kind Regards,
Netstar
We are terribly sorry for the experience you had with us. Please allow us an opportunity to investigate the matter and we will contact you to assist further.
Kind Regards,
Netstar
Netstar's replyOfficial
10 Jun 2026, 12:25Good day Philip,
Kindly note we have tried to contact you to assist with attendance scheduling, with no avail. Please advise a suitable time to contact you and assist.
Regards,
Netstar.
Kindly note we have tried to contact you to assist with attendance scheduling, with no avail. Please advise a suitable time to contact you and assist.
Regards,
Netstar.
Netstar's reply10 Jun 2026, 12:25
Official
Good day Philip,
Kindly note we have tried to contact you to assist with attendance scheduling, with no avail. Please advise a suitable time to contact you and assist.
Regards,
Netstar.
Kindly note we have tried to contact you to assist with attendance scheduling, with no avail. Please advise a suitable time to contact you and assist.
Regards,
Netstar.
P
Philip's updateReviewer Update
12 Jun 2026, 07:58 VERY POOR AND UNPROFFESIONAL SERVICE Why is it only when now that I raised the concern on another platform, all of a sudden Netstar wants to render a service of which the get paid to do, and suddenly can phone the client back and now want to be given the opportunity to render a service when I tell them I want to speak to a competent person in a higher position and would rather want to have the contract cancelled due to them not delivering on the agreement, and reading through other reviews of the company and numerous people complaining about the same issues.
P
Philip's update12 Jun 2026, 07:58
Reviewer Update
VERY POOR AND UNPROFFESIONAL SERVICE Why is it only when now that I raised the concern on another platform, all of a sudden Netstar wants to render a service of which the get paid to do, and suddenly can phone the client back and now want to be given the opportunity to render a service when I tell them I want to speak to a competent person in a higher position and would rather want to have the contract cancelled due to them not delivering on the agreement, and reading through other reviews of the company and numerous people complaining about the same issues.
Netstar's replyOfficial
29 Jun 2026, 09:49Good day Philip,
Thank you for corresponding with Netstar.
We sincerely apologize for the confusion caused regarding the refund. Kindly note that the previous communication indicating that a refund would be processed was sent in error. Please be advised that instead of a refund, the outstanding amount on your account has been credited and waived, resulting in a zero balance in your account. As such, no refund will be reflecting in your account.
We regret any inconvenience this may have caused and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Netstar
Thank you for corresponding with Netstar.
We sincerely apologize for the confusion caused regarding the refund. Kindly note that the previous communication indicating that a refund would be processed was sent in error. Please be advised that instead of a refund, the outstanding amount on your account has been credited and waived, resulting in a zero balance in your account. As such, no refund will be reflecting in your account.
We regret any inconvenience this may have caused and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Netstar
Netstar's reply29 Jun 2026, 09:49
Official
Good day Philip,
Thank you for corresponding with Netstar.
We sincerely apologize for the confusion caused regarding the refund. Kindly note that the previous communication indicating that a refund would be processed was sent in error. Please be advised that instead of a refund, the outstanding amount on your account has been credited and waived, resulting in a zero balance in your account. As such, no refund will be reflecting in your account.
We regret any inconvenience this may have caused and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Netstar
Thank you for corresponding with Netstar.
We sincerely apologize for the confusion caused regarding the refund. Kindly note that the previous communication indicating that a refund would be processed was sent in error. Please be advised that instead of a refund, the outstanding amount on your account has been credited and waived, resulting in a zero balance in your account. As such, no refund will be reflecting in your account.
We regret any inconvenience this may have caused and appreciate your understanding. Should you require any further assistance, please do not hesitate to contact us.
Regards,
Netstar