Very disgusted service

I have/had an account with netstar. I had a tracking device in my vehicle. I contacted Netstar and informed them I am selling my vehicle due to financial constraints as the vehicle was under financial obligation at bank. When I phoned in I'm always informed the calls is recorderd for training and security purposes. I informed Netstar I want the tracking device in my cheaper new vehicle installed. As I was informed it can be done. During the call I was informed it can't be done suddenly. And the device will be de-activeted over the air. It's strange as I still get monthly trip logs where the vehicle is riding. And this all happened February 2023. It's now Aogust 2023. Sadly I am disgusted