Very disappointed client!

Netstar’s service has been shocking over the years and I’m surprised that nothing is being done to change or improve that. I’ve had an account with them for about 10 years and I pay for my account annually in advance every end of September. To my surprise, I got a call from debt collectors ( Hybrid) informing me that my account is overdue and they have been trying to debit my account with no success. How? I don’t have a debit order agreement with Netstar first of all, secondly why are my personal banking details in the hands of a third party? Thirdly, why is my account handed over for collections when not due? With all the ********** activities going on lately, this upsets me beyond words. Their call center agent (Khoketso) tried to assist but still very clueless about how to resolve the issue and then I spoke to someone called Emeka in finance, I explained to her about everything happening and she noted that there was a mistake but while I’m expressing my displeasure, she deliberately put me on hold while I was still talking, RUDE! I can’t wait to cancel my contract. They don’t deserve my money. For a client who has never been in arrears to be treated like trash is more than disappointing! Moving to a another business will do me good. This is not the first time I’ve had issues with Netstar!