Very bad service and its scary

A technician came in today to upgrade the system. I checked my app just after he left it shows that my car is somewhere in Dieplooot where as my i have my car with me in Pretoria. I have called Customer Services and I was put on hold for more that 10 minutes by a constultant (Rene), even now Im still holding and she has not come back to me. This is so pathetic, Im now worried about safety of car.

I need this to be resolved asap before I cancel my contract