VERY BAD SERVICE

wow I don't even know where to begin what a nonsense service we have been getting from you guys with no help at all , my father passed away we called and email to cancel his contract i have been on the call for more than an hour being transferred from one person to another with no help at all , what kind of business is this taking money from the innocent people after trying to cancel the contract but you still deducting money from our account. my reference number STAR149062 / CAS-***-Q4T8 / CAS-***-N9N6