very bad service

<p>in april i wanted to cancel my contract.</p> <p>the woman told me that i signed a 24 month contract (which i never did) and that its only up in october and i will pay a penalty fee ( once off)</p> <p>i asked her to go back to the recordings, she said it will take 2 business days.</p> <p>i waited 4 days and when i phoned back she said no they are still busy.</p> <p> </p> <p>i then emailed altech netstar to cancel my contract in writing.</p> <p>this woman who rep**** said the contract is 36 months and i will pay the full amount.</p> <p>i then questioned her about it... asking why the one said 24 months and the other one 36 months.</p> <p>she NEVER came back to me.</p> <p> </p> <p>i just got a letter to say i have been handed over to their lawyers.</p> <p> </p> <p>how can you hand someone over after there were numerous emails and phonecalls, THEY never came back to me. It is now august.</p> <p> </p> <p> </p>