VERY ANGRY CLIENT

This is nonsense, even 1 star is an insult to how they treat their customers. I am upset to the core with the experience especially from a superior personnel. I contacted them with regards to the panic button that was since installed and never worked. I have been raising it with them and only today they telling me that they have not received a signal and that my device will need to be replaced and that would be my responsibility as it is over a year warrantee cover. This is a pure money making scheme cos now I need to pay to replace a panic button that has never worked yet I am paying for the service I am not receiving. You want me to produce proof, what proof when you can't even track back from the day the device was installed? What proof because the record is sitting with you on your side? This is ridiculous xem, you really not taking me serious. CAS-***-N5Q0