Veil a warranty repair as an upgrade - *****

Last month (March) I realized that my tracking unit has not updated to Netstar since July 2015. I also noticed that I was still debited at the contract fee despite the contract having expired and it having been agreed that I would receive a reduction in rate as from Feb 2016 (as I was no longer paying for the unit). As always my emails went unanswered (standard Netstrar practice). Today I made the dreaded call (knowing that you get bounced around more than with Telkom). After 27 minutes Netstar wanted to replace the unit (which broke under warranty) to enable them to force me into another three year contract. How scaly can one entity be. They were not even sorry that the unit stopped working within less than a month of it being tested and that nobody on their side picked up on this for 8 months. Please tell me the other guys have better systems