Vehicle was sold and Cancelled 2016, still deducting money from account 5.5 years later

I am in utter shock with Netstar's pathetic service.

Here is our story:

We owned a Ford Tourneo that was fitted by Netstar with a tracking device, this vehicle was sold in 2016, we then proceeded to advise you that the vehicle was sold and requested that our new vehicle, a Toyota Hilux be fitted, Netstar came out and the new tracking was fitted. You proceeded to debit our business account for the Ford Tourneo for the following 5 years. Between myself and my husband we must have called over 1000 times during that period, still our account was debited. We then closed our business account and to my shock received a Letter of Demand, and calls from Attorneys and Debt Collectors.

While typing this email, I am on hold to speak to Aneshry Pillay for the past 12.29min, I am not winning and no one seems to be able to assist me.

We received a mail from Marinda Theron dated 15 Desember 2016 confirming our cancellation of the Ford Tourneo (Attached copy of her e-mail)

So Netstar owes us money but has the audacity to hand us over.