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Pauline M

1 reviews | Active since Jul 2021

05 Oct 2021, 12:46

Vehicle tracker cancelation drama

I took out a tracker last year with this company. I sold the car in July this year and I asked that they cancel the tracker since I sold the car. They told me I have to pay over R600 to settle it. I told them that's too much and why should I settle. Imagine, my installment for it is about R90pm. I was told I have a 3 year verbal contract with them. They told me they would make the recording available. I have been waiting for the recording since August. I sent an email to remind them but they have not bothered respond or send the recording. I am irritated with this company because they are still debiting my account but there is no proof of a 3 year contract. How unprofessional...

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Replies (1)
Netstar
Netstar's reply05 Oct 2021, 13:28
Official
Good day Pauline,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

Kind regards,