MS
Mpho S
1 reviews | Active since Mar 2023
23 Mar 2023, 10:33
VALUE ADDED SERVICES
I cancelled my contract with Netstar in December. Fast forward they are still deducting an amount of R151.20 from my band account. This is a value added service that I did not sign up for. I want my money to be refunded back to my account.
I have been calling them several times to make sure that contract is cancelled and on their system I have no active membership. They even referred me to Road protect of which they also said there is no active membership from their side. SORT THIS OUT ONCE AND FOR ALL.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
23 Mar 2023, 10:38Good day Mpho,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar team
Netstar's reply23 Mar 2023, 10:38
Official
Good day Mpho,
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar team
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar team
MS
Mpho S's updateReviewer Update
23 Mar 2023, 13:26I am still waiting for a call from the Manager from Customer Services. This morning alone I spoke to three of your consultants. I am still waiting.
MS
Mpho S's update23 Mar 2023, 13:26
Reviewer Update
I am still waiting for a call from the Manager from Customer Services. This morning alone I spoke to three of your consultants. I am still waiting.