Utterly disscused and Poor service

I have Phoned Netstar on Wednesday 30th off October Notifying them that i have Baught a new Vehicle and that they need to arrange to get a new tracker Fitted as this is a Insurance requirement. The Consultant gave me assurance that Netstar will contact me to arrange fittment with a ref no CAS-***-C7X8. I have since had no feedback or phone calls from Netstar.I have written the 2 email about their poor service and notify them,if my car get ****** they will be Liable for the Costs.Still no Feedback from Netstar. I am Utterly disscused with their Customer Service And as soon as my Contract expires i will not use their services. I am notifying Potential customers to do their homework before choosing a acredited Tracker Company.