utterly bad service - not booking installation

<p>I have an account with Altech Netstar and wanted to add an additional vehicle. I phoned in to organize this 3 weeks prior to the date I am supposed to collect vehicle from dealership. It is a new vehicle and Insurance requires a tracker - without it, the vehicle is not insured. They neglected to do the booking. 2 days before the pick up of my vehicle, I phoned the dealership in order to confirm all is in order, just to hear the tracker is not installed yet.</p> <p> </p> <p>I spend many hours on the phone, trying to resolve this, promises of "will call you back", which obviously did not happen. When finally gets called back, it's only to hear they can only help the next week.</p> <p> </p> <p>I am beyond livid, I can not collect my vehicle if it does not have the tracker, which means I can not go on my planned holiday.</p>