Utter service to upgrade tracking device

My experience with Netstar in recent weeks has been rather disappointing, as I have been attempting to upgrade my service for the past three weeks without success. It seems that a considerable number of the call center agents I've spoken to are unsure about which department to direct my query to, which only adds to the frustration.

When I do finally get transferred to what appears to be the appropriate department, I find myself waiting on hold for more than 45 minutes without any assistance. Eventually, I give up and call them back, only to be told that the specific department I require will contact me instead.

The simple task I want to accomplish is to upgrade my business tracking device to include live tracking, a service that would ultimately benefit Netstar by increasing their revenue. Despite this, I am left wondering if their inflexible 36-month contract is designed to trap customers rather than provide a seamless and satisfying experience.