Usless Netstar service

This is unreal
Now the Area manager informs them to remove the two units as he informed me that the have a software problem, and I said that you are not providing equipment with working software, they tell me to use the old software safe and sound and not the new mynestar, both do not work correctly. They agreed to remove both units and close the account.
Now I am phoned by the cancelation department and they are saying I will have to pay a cancelation fee as both units were working, but I wanted them out.
What a terrible company, please people to go with Netstar
The don't know what they are doing

I was called first by a lady that told me that I need to now pay a cancelation fee, then another lady calls me to ask if someone has called me about it I say yes, she says now top management have agreed to close both account with out any cancelation fees. I have not got this via an emails, so it's all verbal.
Hopefully I don't get fees coming off my bank account, let's see.
This has been a very stressful few days for me.
Hopefully it's now sorted.
I know that without Hello Peter help this would have not been resolved.
Thank you Hellp Peter.

Thank you Netstar for sorting this all out, this has now all be resolved fairly.