USELESS STAFF AT NETSTAR

I entered into a 3-year contract with Netstar about a year ago, and had one of their tracking units installed into my vehicle.

That specific vehicle is now sold, but prior to selling, I contacted Netstar to arrange to have the unit removed and installed into my new car. I was told by the representative I had spoken to that due to the fact that my old vehicle is being sold in Pretoria and I reside in Krugersdorp, that they can just deactivate the old unit and have a new one installed in the new car and have my contract continue.

The consultant specifically said that I would have to pay the amount of R650 (or something like that) to have this done, and my contract would continue. I still asked her for assurance that my contract would continue, to which she rep**** yes.

It has almost been 2 weeks since this (was on 9/01/2020) and I still haven't managed to get a new tracking unit in my car (my insurance allows for 5 days to get a tracking unit installed, so if anything were to happen now, they will not pay the claim).

I have just spoken to someone at Netstar (AGAIN) to get to the bottom of this, and was told that I will have to go into a new contract, as they cannot continue a contract on a completely new unit!! I told her exactly what the previous person I spoke to had said, and that I want the recording of the initial conversation. I was told that she will see what she can do, and that she will try to get me the lowest possible rate for the new contract.

This is UNACCEPTABLE!!!!! If you can not train your staff properly or if you cannot hire competent people, rather stay away from any consumer product! I request all phone calls between your company and me, ASAP and also request to have the new unit installed within this week. I am completely disgusted at the lack of service and complete incompetence on your end.