Useless Panic Button – No Help When My Life Was in Danger!

I’m extremely disappointed with Netstar’s service. On Saturday, 18 October 2025, I was in a dangerous situation being followed by unknown men. I pressed the panic button several times, expecting immediate assistance — but no one responded. After a long delay, I only received an SMS, to which I rep**** asking for urgent help, yet no call or assistance came.

When Netstar finally called, the consultant was rude and insensitive, asking why I hadn’t answered earlier instead of checking if I was safe. I had to call my uncle for help, and he arranged a police escort to get me home safely — something Netstar should have done immediately.

This experience has completely shattered my trust in Netstar. What’s the point of paying for a tracker and panic service if it can’t protect you in an emergency? I’ve requested a full refund of all premiums and for my contract to be cancelled immediately.

If you value your safety, think twice before trusting Netstar. Their response time and customer service are unacceptable in life-threatening situations.