Useless Panic Button!!!

I am not happy with the service I have been getting from Netstar. 1. they installed a panic button that does not worked. Actually, NEVER worked. 2. This was reported and I ask for them to make booking with their service workshops and I was told I will be charged a fee for installation. I do not understand how as it is not my fault that this was not setup properly. 3. after battling to get this resolved, i deliberately missed a payment so that I could get their attention but what did they do? they handed over my acc to creditworks (worx..idk).

I mean why not call me first and see what is the issue? so quick to demand payments for a service I paid for months and realised it was not even active. Imagine you are in an emergency situation and press the panic button but it does not alert them? how pathetic.

CAS-***-D8H2 still not resolved!!!. I asked for this to be handled to my convenience, I should be able to walk in to a workshop charge free! this is not my fault that this was not installed properly. so, do what is right!! and do not harass your clients without proper followup. from august 2021 to date, I have been paying for something that I could not even use! yet you still expected to keep up with payments. arg! also, do not call me with "we apologise for the inconvenience caused", call me to address the issues 1)I have been paying for a white elephant. 2) if you still wanna keep me as a client, make is possible for me to drive in to a workshop and not get someone sent to me as I am either at home or in office and cannot commit to say I will be at home on any specific day.