Useless & ***********!!!!! Shockingly poor customer service and dispute resolution.

Shockingly poor service and dispute resolution.....honestly speechless....I don’t know how you guys are still in business..

I'm logging another Hello Peter complaint because the first one I logged +6 weeks ago isn’t getting any attention anymore.

I recently sold vehicle fitted with a Netstar unit. I contacted your call centre, explained that I would like to have my current tracker removed from the car I'm planning on selling and fitted into the new car I purchased. YOUR call centre agent told me that this will not be necessary and that the old unit will just be deactivated and I will not be liable for that account anymore. I specifically asked if she was certain and I was reassured that I will not be liable for the old, deactivated unit. I then get F******* double debited.... twice!!! Turns out YOUR call centre agent gave me the wrong advice meaning I am now paying for two accounts.....after I specifically voiced my concerns about that. I then log a Hello Peter complaint which then got investigated by Pertunia Rametsi. I was advised that I will be receiving a refund for the two double debits. That was on the 9/9/2021. Ever since I have followed up on this and I keep getting told that 'I’ll contact the finance team'.

So according to Netstar...its ok for your call centre agents to give you the wrong advice, double debit your account, send you on a massively frustrating, inconvenient wild goose chase trying to sort it out and then just keep you hanging for more than a month for you to fix your own mess.

I have honestly never dealt with a more *********** and useless service provider. I can’t wait to cancel this contract, have your **** taken out of my car and go elsewhere.

PLEASE GIVE ME MY F********* REFUND!!!!!!