KN
Krystal N

1 reviews | Active since Jan 2012

10 Mar 2020, 09:40

USELESS FRUSTRATING SERVICE - PATHETIC

I would love to thank Netstar for their brilliant service - Most especially for damage to the vehicle! their old tracker system gave us continuous false accident alarms and thus became *************. to add to this, they allocated an inexperienced, confused technician who could not find the tracker unit!!!! he dug around, damaged the cubby hole of the vehicle (without informing us!) and left after 2 hours without sorting out the reason for the call! I had to follow-up after a few days because there was no communication! another technician sent out but to sort out our other vehicle which was not requested! after a few phone calls, he managed to establish which vehicle. when I followed up about the damage, I was informed that we need to take the vehicle to Toyota for an assessment which we did. after much waiting, we were informed that the damaged part is highly sensitive BUT they can stick it with glue and it will work well! What a joke! I am cancelling with this useless company! am sick and tired of being messed around, sitting with damage to my vehicle through their negligence and *********** employees! NEVER AGAIN!!!! Good bye!!!

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