IM
Itumeleng M
1 reviews | Active since Jan 2018
22 Jul 2021, 13:06
Useless device
I'm not happy with the service so far. I have panic button in my car. When I press it no response whatsoever. It's been giving me problems since last year. I called last week Saturday after I pressed it few times even during without response. I was told that they can't pick up the signal and a technician will be sent through. I've been waiting and it's almost a week.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
22 Jul 2021, 13:39Good day Itumeleng,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
Netstar's reply22 Jul 2021, 13:39
Official
Good day Itumeleng,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
IM
Itumeleng M's updateReviewer Update
22 Jul 2021, 14:06It means I paid since last year March for the device that doesn't work. Will I be compensated? Will you pay if my car gets ******?
IM
Itumeleng M's update22 Jul 2021, 14:06
Reviewer Update
It means I paid since last year March for the device that doesn't work. Will I be compensated? Will you pay if my car gets ******?
IM
Itumeleng M's updateReviewer Update
25 Jul 2021, 08:27No Response.
I spoke to someone 8 days ago. Requesting for my tracker to be repaired. I was told a technician will call and I'm still waiting. I wish your service was efficient as your direct debit.
When I press the button in the car you don't respond. She checked and said it should be faulty.
Ive been meaning to follow up since last year. I'm paying for something that doesn't work.
To be honest, I will never recommend Netstar to anyone. My experience with Netstar is bad.
I spoke to someone 8 days ago. Requesting for my tracker to be repaired. I was told a technician will call and I'm still waiting. I wish your service was efficient as your direct debit.
When I press the button in the car you don't respond. She checked and said it should be faulty.
Ive been meaning to follow up since last year. I'm paying for something that doesn't work.
To be honest, I will never recommend Netstar to anyone. My experience with Netstar is bad.
IM
Itumeleng M's update25 Jul 2021, 08:27
Reviewer Update
No Response.
I spoke to someone 8 days ago. Requesting for my tracker to be repaired. I was told a technician will call and I'm still waiting. I wish your service was efficient as your direct debit.
When I press the button in the car you don't respond. She checked and said it should be faulty.
Ive been meaning to follow up since last year. I'm paying for something that doesn't work.
To be honest, I will never recommend Netstar to anyone. My experience with Netstar is bad.
I spoke to someone 8 days ago. Requesting for my tracker to be repaired. I was told a technician will call and I'm still waiting. I wish your service was efficient as your direct debit.
When I press the button in the car you don't respond. She checked and said it should be faulty.
Ive been meaning to follow up since last year. I'm paying for something that doesn't work.
To be honest, I will never recommend Netstar to anyone. My experience with Netstar is bad.