Useless ******, cancellation is impossible.

Item: Netstar
Rating: 1
Author: Janine W

I have been trying to cancel my parents subscription forever, they are in their 80s and no longer even drive - the only option is via email, the auto response says they will respond withing two days - this is CLEARLY not the case, pathetic service, there is no way of phoning and speaking to a human.

Helpful (0)

Replies (3)

Netstar's replyOfficial

24 Oct 2023, 10:36

Hi Janine

We are sorry you've had this experience. Kindly note that one of our trained consultants will contact you to assist.

Kind regards,
Netstar

Best regards,

Netstar's reply24 Oct 2023, 10:36

Official

Hi Janine

We are sorry you've had this experience. Kindly note that one of our trained consultants will contact you to assist.

Kind regards,
Netstar

Best regards,

Janine W's updateReviewer Update

24 Oct 2023, 10:56

Thank you, they have been contacted but why does it have to come to this, a bad review on social media seems to be the only way of cancelling a subscription.

Janine W's update24 Oct 2023, 10:56

Reviewer Update

Thank you, they have been contacted but why does it have to come to this, a bad review on social media seems to be the only way of cancelling a subscription.

Netstar's replyOfficial

24 Oct 2023, 11:01

Hi Janine,

We are pleased to let you know that your cancellation query has been resolved.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards,
Netstar

Best regards,

Netstar's reply24 Oct 2023, 11:01

Official

Best regards,