USELESS CANCELLATION DEPARTMENT

At the end of May 2020 I purchased a new vehicle. After one hell of a struggle, I decided to cancel the existing tracking device in my old vehicle and have a new one installed. The new device was installed at the end of May and according to me everything was sorted.

On 24 June 2020:I reveived a call from Netstar to inform me of suspicious activity on my old vehicle. It then came to light that the vehicle was never removed from my profile as requested, and that I wouls have to oay for 2 vehicles at the end of June, although GOODWIN assured me the previous vehicle was removed from my name.

After speaking to 3 different people, I ended up speaking to Denise who confirmed that a request for cancellation was received and forwarded to the cancellation department, but that the cancellation was never done. Denise said a supervisor from the cancellation dept would get in touch with me as Im not willing to pay for the vehicle I cancelled a month ago.

Im still waiting for the supervisor to phone me. Seems there is a big problem at the cancellation dept as they didnt do the cancellation as requested, and then didnt follow up on my complaint. So, if this is the level of service from the supervisor, then I can understand why things are going the way it is and why my cancellation never went through.