USELESS AND PATHETIC

When my husband purchased a car, one of the insurance requirements was that we must have NETSTAR TRACKING in it. The monthly fee was included in the insurance premium. One of the conditions was that we must have the Netstar for 2 years. Great. No problem. We paid up the vehicle within the two years and canceled the insurance. We had two months left to go on our Netstar. After the two years period, I had no call, no e-mails nothing from NETSTAR yet they continued to take their premium from our account. I reversed the premium just to be billed 2 the next month. I tried numerous times to cancel the Netstar by phoning them and they now insist that they must speak to my husband. Last month we sent them a e-mail to cancel and giving me permission to do this on his behalf, still nothing. I phoned to speak to a supervisor just to be told the supervisor will phone me back. ONE MONTH LATER AND I AM STILL WAITING FOR THE SUPERVISOR TO CALL. (THEY MUST BE VERY BUSY) And guess what...… The dt order went through again. NETSTAR DOES NOT PHONE BACK, YET I MUST HOLD FOR 10 MIN PLUS AT A TIME. HOW DO I STOP THIS. I halo peter does not work, my next stop will be facebook and the news papers. 8 months to cancel a dt order???????????