Urgent Contract Cancellation!!!

I am extremely frustrated with the service I’ve received from WeBuyCars and Netstar.

I purchased a vehicle from WeBuyCars and had a tracker installed through their partner, Netstar. The vehicle was returned to the WeBuyCars Dome branch on 6 March, and a cancellation request for the tracker was submitted to Netstar at that time.

Despite this, I have since been contacted multiple times by Netstar regarding alerts from the vehicle. I have informed their customer service team on three separate occasions that I no longer own the car. It appears the vehicle has since been resold, yet the tracker is still linked to my personal details.

As of today, 25 March, the situation has escalated further. A retentions agent claimed they attempted to contact me (which is untrue), and I have now received a tracker confirmation — indicating an intention to continue billing me for a unit installed in a vehicle I no longer own and that is potentially being used by someone else.

This raises serious concerns around billing practices and the handling of my personal information.

I have sent numerous emails and made several attempts to call, all without resolution.

I expect this matter to be urgently addressed, the tracker contract cancelled immediately, and written confirmation provided that I will not be billed going forward.