Urgent Complaint Regarding Faulty Installation and Poor Service

I am writing to express my deep frustration and disappointment regarding the ongoing issue with the installation of a tracking device on my Toyota Fortuner.

On 11th September, I had a technician sent to install the device, but unfortunately, the installation was not successful. Following this, I was assured that another technician would rectify the issue. On 19th September, a second technician was sent, but again, the installation is still not working as expected.

Since then, I have followed up with your team more than 10 times, only to experience the following:

I am constantly placed on hold and transferred to the planning department. When I speak to the planning department, they assure me they will contact the technician, but instead, my call gets dropped without any resolution. When I call back, I face the same situation repeatedly with no progress. I am now extremely disappointed with the lack of proper communication and action from Netstar. If this issue is not addressed immediately, I will be left with no option but to withdraw not only this installation but also the tracking devices on my other two vehicles and move my business elsewhere.

I trust that Netstar values its customers and will take urgent steps to resolve this issue promptly. Please escalate this complaint to the relevant department and let me know when I can expect a permanent resolution.