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KG
Keno G

1 reviews | Active since Apr 2024

02 Oct 2024, 10:09

Urgent: Complaint Regarding Damaged Sensor and Lack of Assistance

I am writing to formally address an issue concerning my vehicle tracking system. Recently, one of my sensors was damaged, and despite my previous attempts to communicate, I have not received the necessary assistance to resolve this matter.

0
Replies (4)
Netstar
Netstar's reply02 Oct 2024, 10:26
Official
Good day Keno 

Thank you for taking the time to write to us. We take all feedback seriously, and our team is working to ensure that all our clients are satisfied.  We will look into this matter and contact you to further assist. 

Regards 
Netstar 
Netstar
Netstar's reply02 Oct 2024, 15:36
Official
Good day Keno 

As per our technical support team you were contacted and assisted regarding this query, and they are awaiting further correspondence from you pertaining a way forward. 
Kindly revert back to their email for further assistance.

Regards 
Netstar 
KG
Keno G's update10 Oct 2024, 09:16
Reviewer Update
In order to ensure that everything was done correctly and that there were no problems throughout the fitting procedure, I had asked for a clear post-fitting picture, which I am still awaiting. I have tried several emails to get that picture, but to no avail. I was given an extremely grainy photo that did not even convey the distance in kilometers.
Netstar
Netstar's reply10 Oct 2024, 09:22
Official
Good day Keno,

Thank you for bringing this matter to our attention, and we're sorry to hear about your experience. Please note the matter has been escalated to our technical department for further assistance. 

Kind Regards
Netstar