KW
Kevin W

1 reviews | Active since Aug 2010

19 Dec 2016, 14:32

*************

<p>The reason we put trackers in our vehicles is for peace of mind. Netstar has NOT provided me with this. We are told to regularly test this system and there have been many instances where the vehicle was started without deactiviting the early warning system. No phonecalls were made to me to confirm that all was in order. As was explained will in the that event.</p> <p> </p> <p>A pretty picture was painted for me by Brent Robarts, with some kind of 'discount' as to why I should stick with Netstar, which I did unfortunately. I requested many tracking tests (which Brent advised needs to be done over a few days) Latest of which was an email dated 02.12.2016 to ********** ********** and ********** <p> </p> <p>To date I have not received any reponse or tracking report or even an email stating that all was in order. The only email i got, without fail though, was one dated 06.06.2016, subject: "Increase in Rental Service Fee" I have not even regularly received my statements. </p> <p>In light of the above... I don't believe Nestar can be trusted with the recovery ot my vehicle in the even it needs to be. as long as they take your money, they dont care about you. Just another example of big corporations using the little man to fund their greed.</p> <p> </p> <p> </p>

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Replies (5)
Netstar
Netstar's reply19 Dec 2016, 15:09
Official

Good day Kevin

Please be advised that I was unable to establish telephonic contact with you.

I did e-mail you with regards to the complaint, awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply20 Dec 2016, 09:36
Official

Good day Kevin

As per your request we are communicating via email.

Kind regards

Denise

KW
Kevin W's update20 Dec 2016, 09:43
Reviewer Update

I am satisfied with the response.

The unfortunate thing though, is that we need to take to online forums to complain before corporations take us seriously.

Thank you Denise, you assistance is appreciated.

The extra 2 stars are only for your speedy assistance.

Netstar
Netstar's reply20 Dec 2016, 10:39
Official

Good day Kevin

Thank you for the positive feedback.

This query has been resolved.

Kind regards

Denise

Netstar
Netstar's reply20 Dec 2016, 10:40
Official

Good day Kevin

Thank you for the positive feedback.

This query has been resolved.

Kind regards

Denise