Untrained customer service call center personnel.

The staff working on Netstar customer service needs to re-training. It took you more than 2 months to get a technician to attend to my problem. On 2023-12-13, the technician finally arrived after my persistant calls. The technician told me that the wrong serial no of the unit was logged in and therefore I couldn't keep track of my vehicle on the Netstar app. I wonder who is going to be held accountable.