1 reviews | Active since May 2016

24 May 2016, 07:56

Unsatisfactory Service

<p>Hi</p> <p> </p> <p>I will not recommend Altech Netstar has a tracking company for vehicles.</p> <p>I have a tracker which was installed by Altech Netstar and there is always a request to check/test the tracker.</p> <p>I have called Netstar on the 16th of April 2016 requesting them to track and to let me know if the device is still working.</p> <p>There was no response from the company so I called back on the 18th of April 2016 to confirm and I gave the consultant times to check the device.</p> <p>This is the second time that this has happened with Altech Netstar.</p> <p>To date I have no response from the company.</p> <p>The previous time the manager sent me a report after i left a message on there site.</p> <p> </p> <p>This is poor service deliverance from the companies behalf, what will transpire if my vehicle is ******.</p> <p>There is no ways that I can cancel this policy because the fine print states that it is a contract for 36 months and if cancelled beforehand it must be paid in full. So I am stuck with this company until my contract ends.</p> <p>I am very unhappy with this and will not recommend them as a company for tracking.</p> <p> </p> <p>Thank you</p>

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Replies (3)
Netstar
Netstar's reply24 May 2016, 10:50
Official

As telephonically discussed, I will investigate and I will revert back to you.

Kind regards

Denise

Best regards,

's update24 May 2016, 14:10
Reviewer Update
thanks for the response SURPRISING how there is feedback when you post on this site about the company. however I will like to correct the dates, it is 5th of May 2016 and 11th May 2016. Received a call from Denise to acknowledge complain and then a call from Thando to say that they apologies for no response. after posting on Hello Peter then the response starts flowing LOL......
Netstar
Netstar's reply25 May 2016, 07:25
Official

As per our telephonic conversation, you have informed me the supervisor from Customer Service did make contact with you.

This query has been resolved.

Kind regards

Denise

Best regards,