"Unsatisfactory Customer Experience

<p>I cancelled the subscription due to no response from Netstar. I had an emergency and called Netstar they gave me a wrongful location and said they will retest and contact me. They never retested and never contacted me. I received an invoice from them which I rep**** to and questioned why I am being charged for a service I have cancelled due to Netstar not providing the service they initially had to. It has been more then 6 months that I have cancelled this service. They are still charging me monthly which they clearly never cancelled and expect me to pay. Netstar states clearly in their contract that if it is a breach on their side which it is they will cancel the contract and the customer has to pay the cancellation fee. I have requested the phone call recordings which shows that Netstar is at fault and misteriously they cannot assist or make the recordings available. I even went to the extent of providing them with a date, cellphone number and approximate time that I made the call. Please assist me in getting this resolved as I have had enough of Netstar and refuse to pay for a service that is not being provided.</p>