Unresolved cancellation and incorrect billing

I am extremely frustrated with the poor service I have received from Netstar regarding the cancellation of my account (***9). On 3 April 2026, I sent a formal email requesting cancellation of my account, clearly stating that April would be my last month. Despite this, my cancellation was not processed. On 12 May 2026, I followed up after being informed that I owe R465, which I do not understand, as I had already cancelled the service. Instead of resolving the issue, I was asked to provide proof of cancellation. I again confirmed that:

I had already submitted my cancellation request on 3 April 2026. I was contacted by a consultant, but instead of processing the cancellation, they tried to offer me a cheaper package, which delayed the cancellation process.

This situation is unacceptable. I made a valid cancellation request within reasonable time, yet:

My account was not cancelled I am being billed unfairly