Unresolved Billing Issues

I am writing this review to express my extreme dissatisfaction and frustration with the service provided by Netstar, particularly in resolving an ongoing issue with my account.

In October 2023, I took the necessary steps to cancel my subscription after my vehicle was written off due to an accident. Despite promptly notifying Netstar and understanding the associated cancellation fee, I am currently facing exorbitant charges for three additional months post-cancellation.

Despite my efforts to seek resolution, the customer service experience has been disheartening. While one agent displayed a willingness to assist by removing the extra months from my bill, their decision was overruled by a supervisor. To add to the frustration, my attempts to provide proof of cancellation through WhatsApp have been met with silence.

This lack of communication and failure to address the issue is unacceptable. I am more than willing to settle the cancellation fee in accordance with Netstar's policies, but being charged for services beyond my active subscription period is unjust and unprofessional.

I implore Netstar to urgently investigate and rectify the discrepancies in my account.

This unresolved matter has caused significant distress, and I hope that by bringing attention to it through this platform, Netstar will prioritize customer satisfaction and promptly address the issues at hand.