Unreliable product/ service

Yesterday a new tracker was installed around 10:30 in the morning around 13:00 I received a call from their emergency department and I told them my panic button was touch because of new installation, and I started to worry because it took netstar 2 hours to call.

I was advice to test my new panic button at 17:00 , and I tested at 17:15 and I only received emergency call the next day at 7:00 again it took Nestar 14hours to call me after presssing the "panic button"

Again I was told to test it at 13:00 and it was tested and there was no emergency call;I pressed it again at 17:00 again no emergency call

Around 18:00 I received a call and told the lady who was calling me the whole story , she told me she can't do anything I must call the customer service to book a technician.

1st :This is a new tracker with a panic button which is not working, if some bad happend clearly was not going to get help from their "emergency department "

2nd: I sent an email last night complaining now I haven't receive a feedback and there's no help

3rd Nestar, they don't take responsibility,

Unhappy Client