TM
Tony M
1 reviews | Active since Oct 2025
23 Oct 2025, 10:09
Unreasonable cancellation fee
If i could give them zero i would. The cancellation fee is unreasonable. I no longer own the car that the tracker was installed on, for which the monthly premium was R170. They are charging me R2450 NELSON MANDELA RANDS TO CANCEL THE CONTRACT. It is completely unreasonable, all other trackers have lower fixed cancellation fee.
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Netstar's replyOfficial
23 Oct 2025, 10:52Good day Tony,
We’re sorry to hear about your frustration regarding the cancellation fee. We completely understand how this can be disappointing, especially since you no longer have the vehicle. This fee covers the remaining costs associated with the service agreement and the installation of the tracking device. It’s not a penalty, but rather part of the contract terms agreed to at the start of your subscription.
Kind regards,
Netstar
We’re sorry to hear about your frustration regarding the cancellation fee. We completely understand how this can be disappointing, especially since you no longer have the vehicle. This fee covers the remaining costs associated with the service agreement and the installation of the tracking device. It’s not a penalty, but rather part of the contract terms agreed to at the start of your subscription.
Kind regards,
Netstar
Netstar's reply23 Oct 2025, 10:52
Official
Good day Tony,
We’re sorry to hear about your frustration regarding the cancellation fee. We completely understand how this can be disappointing, especially since you no longer have the vehicle. This fee covers the remaining costs associated with the service agreement and the installation of the tracking device. It’s not a penalty, but rather part of the contract terms agreed to at the start of your subscription.
Kind regards,
Netstar
We’re sorry to hear about your frustration regarding the cancellation fee. We completely understand how this can be disappointing, especially since you no longer have the vehicle. This fee covers the remaining costs associated with the service agreement and the installation of the tracking device. It’s not a penalty, but rather part of the contract terms agreed to at the start of your subscription.
Kind regards,
Netstar