Unprofessional services/zero Communication

I hope this message finds you well, although I must admit that my current state of mind is anything but well. I am writing to express my extreme frustration and disappointment with the level of service I have experienced from NETSTAR

1 find it incredibly frustrating that I am being made to wait for an unspecified amount of time TO GET RELEVANT FEEDBACK on why my tracking unit is not working or isn't updated i purchased a new vehicle made RELEVANT communication before hand to get my new vehicle a tracker. Despite having fulfilled my end of the agreement by making a payment. In this digital age, where quick and efficient service is expected, such delays are unacceptable. When i called to pay for my services i was put on hold for amost an hour. Customer care lines no one picks up after 8:30am they get extremely busy and im put on hold escalated promised a call back but no one ever calls

NETSTAR has not sent anythng about sending a technician or planing to fix the problem

If my matter is not resolved promptly, I kindly request that you cancel my account with immediate effect. Moreover, as it has proven to be nothing but an inconvenience and a source of stress.

I have chosen NETSTAR as my service provider with the expectation of receiving quality service, reliability, and efficiency.

However, my current experience has left me deeply disappointed and dissatisfied. I sincerely hope that you will take this matter seriously and address it as a priority.

I am looking forward to a prompt resolution to this issue and the activation of my TRACKING UNIT

Should I not see any improvements or receive a satistactory response within a reasonable timeframe, I will have no choice but to seek alternative service providers.

Thank you for your immediate attention to this matter.

Sincerely,

Zanele Mkwa****