Unprofessional Service and Poor Customer Support

I am extremely disappointed with the service I’ve received from Netstar. For the past four months, they have failed to debit one of my accounts, while continuing to debit the other account on the agreed date. Despite this ongoing issue, nobody contacted me to resolve the matter or discuss alternative payment arrangements.

Instead, my account was handed over to debt collectors without proper communication. I have since paid the outstanding balance, yet my account still reflects the same amount owing, and the issue remains unresolved.

To make matters worse, the Financial Legal department has been unprofessional and unhelpful, with poor communication and no clear assistance provided. This has honestly been one of the worst customer service experiences I have ever dealt with.