Hellopeter
Share Your Experience
AA
Andisiwe A

1 reviews | Active since Nov 2021

28 Jun 2024, 17:25

Unprofessional poor customer service

This is worst tracking company ever , I have cancelled my insurance since December they don’t want to cancel now every day they are threatening me with legal action I just can’t deal one minute they apologise for inconvenience one minute you get letter of demand so unprofessional

0
Replies (3)
Netstar
Netstar's reply29 Jun 2024, 08:52
Official
Hi Andisiwe, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry. 

One of our consultants will reach out to you.

Regards, 
Netstar

AA
Andisiwe A's update01 Jul 2024, 08:59
Reviewer Update
You open an enquiry and get a rude Hlengiwe Phakathi to call me, how does a consultant speak over the customer. Do you even take time to listen to call recordings because by now the company would have known that staff isn’t properly trained. Such unprofessional service yet you are too greedy for people’s money . I can’t deal . Please hand me over my lawyers are handling the matter . We waiting on you to blacklist me so I can’t start suing the company because everything it’s in my emails
Netstar
Netstar's reply01 Jul 2024, 09:18
Official
Hi Andisiwe

Kindly note that this matter has been escalated.

Kind regards,
Netstar