Unprofessional. Poor Communication & Customers Service

<p>One day I suddenly received a call from a debt collector stating that I owe Nestar money for a tracking unit. <br />I had bought a car, but the transaction was reversed a month later due "problems" with the vehicle. </p> <p>We paid R915 to have the unit removed and handed back to Netstar. I expected that to be the end of it. Now they wanted their premiums too. I could not understand why. They had their unit back. .... But, after a long struggle, I realized that I was not going to win. I paid the money and send the proof to everyone that I had communicated with. Nobody bothered to reply.</p> <p>Today, a different collections company called and asked for the money. WHAT ? Must I pay the same amount to every Debt collector in the Country.?</p> <p>Are you mad?</p> <p>For such a big company that was the "Pioneer of tracking Devices in South Africa", you should surely be able to deduct a payment from a debt and send me a settlement letter with a zero Balance?</p> <p>Another thing. I paid for the unit now, so its mine. Why do you ignore my resquests to send it to me or to my nearest fitment center to collect?<br />You don'y find me getting debt collectors to knock your door down for my unit back?</p> <p><br />Come on. Fix the small issues. Read all of the bad reviews floating around the internet.</p> <p>It's a competetive market that you are in. If you want to not only retain customers, but attact new ones, you are going to have to get the BASICS right and excercise Quality Customers Service.</p> <p>Start with me. Get mine settled and send me proof. Then just leave me alone. Step by step, you will regain market share and your reputation will improve.</p> <p>I know that there are chancers out there, but you can sort them out whilst still remaining professional and Courteous.</p> <p>Think about it...... What do people think about the Altech Nestar Brand?... Or don't you care?</p>