Unprofessional conduct, unauthorised debits from Netstar!

I have recently cancelled my Netstar contract for a tracking unit in my car in May 2024. The agent that helped me confirmed via telephone that the contract is cancelled and I requested confirmation via email which never came.

To date I am being debited for a unit installed in a car I no longer own every single month. I have called the contact centre 7 times and my call was taken then dropped as soon as I explained my situation to the agents who took my call.

The last agent who didnt give me his name flagged that my account is STILL ACTIVE and that I am in a lock in until 2025 for this unit!!!! No where in my contract does it stipulate this and nor did the agent who cancelled my account notify me of this.

I have logged a request for a call back and have had no luck.

The service has been beyond disgusting, unprofessional and appalling!!! I am shocked at the lack of interest this company has in resolving consumer queries and the poorly trained staff who do not cover necessary information when locking in a sale or cancelling a subscription.

NETSTAR, I AWAIT YOUR FEEDBACK ON MY REFUND!!!!!!!!