M
Martin

1 reviews | Active since Aug 2025

05 Aug 2025, 09:57

Unprofessional and Aggressive Customer Service

AVOID Netstar at all costs! After 3 years, my account expired, and I was shocked to find they'd automatically enrolled me in a new contract without my consent. When I declined their unauthorized payment arrangement, they threatened to send me to attorneys. The customer service? Abysmal. They hung up on me TWICE. Unprofessional, pushy, and completely disregarding customer rights. Netstar's aggressive tactics and blatant disregard for customer satisfaction are appalling. DO NOT GET HOOKED INTO THEIR SERVICES.

0
Replies (1)
Netstar
Netstar's reply05 Aug 2025, 10:04
Official
Good day Martin, 

 We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. Please note that the matter has been escalated to our internal team for further assistance. 

Kind regards 
Netstar