unprofessional

On February 4th, a technician from a company called Online Autostore was sent by Netstar to install the new car tracker on my car. While the technician appeared to complete the installation and left, I immediately noticed some wires hanging underneath my vehicle after their departure. I promptly contacted the technician to report this issue, only to be told that they had already left town and would not be able to return.

Since that time, despite having reported the problem and providing a detailed account of the situation, neither Netstar nor Online Autostore has followed up to check if the installation issue was resolved or to offer assistance. This lack of communication and support has been very disappointing, especially given that I had trusted your company to provide professional and reliable service.

To make matters worse, shortly after this installation, my car’s radio and air-conditioning system stopped working altogether. Upon further inspection, it became apparent that the faulty wiring from the device installation had damaged the car’s wiring system and blown a fuse. I immediately informed both Netstar and Online Autostore about this serious damage, but once again, no action has been taken to address or resolve my complaint.

I am utterly frustrated and ****ed off by the negligence and the poor level of customer care I have experienced. The damage caused by your technician’s improper installation has inconvenienced me greatly and compromised the functionality of my vehicle's essential systems