******** debit order - no response

I logged a complaint on the 6th April 2015, 4 weeks later and still no resolution! Pls get back to me urgently. I have tried to contact you a number of times and no one responds. You debited my account on 5th April for a service that I no longer have from Netstar, the tracking unit was removed in Dec 2014 yet you still debit my account ********ly!!! Please contact me and resolve this matter urgently I want my money back! I have been dealing with Mohammed and Beverly in accounts