ZR
Zack R

1 reviews | Active since Oct 2010

29 Jun 2016, 09:36

Unknown paying customer

<p>26 June 2016 I had a misfortune of being stuck on R558.Heard a terrible noise frommy front wheel so I was terrified that should I drive I would put mylife on those of other drivers in danger so I phoned Netstar and enquired if they offered towing.Two agents that I spoke to confirmed this and the 1st onw said I should give him my details and he would get someone to phone me.Hours past and I then phoned again and spoke to this other agent who told me that I dont exist in their records.I gave him my ID numbers as well as my car registration number but still according to him I did not exist.</p> <p> </p> <p>I had no choice and my airtime was also running low so I had to give up and make other arrangements.When did my contract with Netstar cancelled?This trully was terrible service from your company</p>

0
Replies (5)
Netstar
Netstar's reply29 Jun 2016, 10:33
Official

Good day Zack

Kindly note I am unable to make contact with you. I have sent you an email in relation to your query.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply29 Jun 2016, 12:11
Official

Good day Zack

As per telephonic conversation, I will investigate and I will revert back to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply30 Jun 2016, 12:15
Official

Good day Zack

As per our telephonic conversation, you have informed me you did receive emails from our retentions department.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply06 Jul 2016, 08:50
Official

Good day Zack

As per our telephonic conversation, you have informed me you will conducted a test.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply06 Jul 2016, 14:15
Official

Good day Zack

As per our telephonic conversation, this query has been resolved.

Kind regards

Denise

Best regards,