Unit not working - Again

I logged a call for a faulty unit last week (The unit were less that 7 days old). They replaced the unit Monday (06-02-2023). The new unit is not updating. The last updated time is almost 24 hours ago? How is this possible?

I logged a call yesterday morning, the call center said they will give me feedback, I am still waiting for feedback.

This is unacceptable, surely a better quality unit must be installed? I can't have a unit not updating.

Please urgently assist?